Frequently Asked Questions
To register, you will need a facility code provided by your organization. Go to the Registration page, enter your facility code along with your name, email, and password. Once registered, you can immediately access your assigned courses.
A facility code is a unique code assigned to your organization. It links your account to your company so that your manager can assign courses and track your progress. Contact your supervisor or HR department if you do not have your facility code.
Course deadlines are set by your organization. Check the "Due Date" shown on each course in your student dashboard. You can start and stop the course as many times as you need before the deadline.
Yes! Our system automatically saves your progress. When you return to the course, you will be able to resume from where you left off. Your progress is tracked by slide and audio position.
If you do not pass the post-test, you can review the course material and retake the test. There is no limit to the number of times you can retake a test. Each attempt is recorded in your test history.
After passing the post-test, go to the "Completed" tab in your student dashboard. Click the "Print" button next to the course. You will be asked to verify your name, then your certificate will be generated as a PDF that you can download and print.
Yes, our courses are approved by multiple state boards and accrediting bodies. Each course listing includes specific approval information. Please check the course details or contact us if you need approval information for your state.
Click the "Forgot your password?" link on the login page. Enter the email address associated with your account and we will send you instructions to reset your password.
Our courses work on any modern web browser (Chrome, Firefox, Safari, Edge) on desktop computers, laptops, tablets, and smartphones. You will need a stable internet connection and speakers or headphones for the audio portion of each course.
For technical issues with the platform, contact support@mariposatraining.com. For questions about your course assignments or facility code, contact your supervisor or HR department.